Customer care

Return policy & warranty

Terms vary based on whether your shipping address is inside our supported installation area.

Service-area orders

Confirm before installation.

For shipping addresses within our supported installation ZIP codes, we provide a sample tile shipped to you or shown in person at your home. Review the quality and confirm your order before installation is scheduled.

You may cancel before installation with no restocking fee and no shipping cost.
Installed floors include a two-year repair warranty.
Once installation is complete, returns are not accepted.

Outside our service area

Tiles-only orders.

Addresses outside our supported installation ZIP codes receive a 20% discount and do not include installation service.

Returns are subject to a 25% restocking fee.
The customer is responsible for return shipping costs.
Contact support before sending back any tiles so we can provide return instructions.

Need help with an order?

Contact support